"Hello Rob and Mike,I came in on Friday, December 16, after shopping online and finding the car that I wanted at your business. I live several hours away, but I bought the Toyota Yaris after test-driving the car and interacting with Mike. The whole experience was great, and my parents and I all felt like we'd made the right choice. Two days later, when I started the car, the "check engine" light came on. Having just lost my previous car to engine problems, I was pretty upset! The car had driven just fine, but I didn't want to take any chances. We contacted you, and Rob told us to take it to our local Toyota dealer, and that you were very sorry, and that you'd cover all expenses. This is a bit delayed, but I wanted to say THANK YOU SO MUCH for proving yourselves to be an excellent place to buy a car. Your kindness and integrity are much appreciated, and I will be happy to recommend you to anyone. "
Erin, Chapel Hill, NC
"Nate, thanks for your help on the Camry. The process was really easy. It was good to see first hand why you guys are selling so many cars."
Jon D. Crawfordsville, IN
"Thanks for your service yesterday. We could use a car sales center like yours in our area.
The car handles much better with the new tires...thanks. "
"After avoiding the need to purchase a vehicle for over a year, I was referred to AutoExpress by a friend in late July 2011. I purchased a 2007 Honda Odyssey Touring on August 9, 2011. My entire experience was very positive. Mike was excellent to work with. Mike, Rob and Nate followed-up on any of my requests promptly and thoroughly. Thank you! "
"Thank you so much for helping us buy our 2005 Dodge Dakota! Dave responded to my online inquiry very quickly. It was great to see all your photos and the Carfax first on your website, we didn't have to waste any time wandering around the lot trying to make a decision. Upon arriving Dave got me ready for a test drive very quickly, and I appreciated the freedom of taking it out on my own so I could try it out on the highway and stop and get approval from a friend. Dave was also very nice about working with me even though I was trying to make this big decision while my husband was still at work and he was patient while I texted or called my husband on breaks to explain where we were at with the purchase. I also appreciate your honesty about our trade-in. You also made the loan process very easy, everything was explained well and we were given a good timeline of when to expect an answer. When we actually got to signing all the paperwork, Dave made sure we understood it all and I really felt comfortable during the whole process, not at all like our last experience with a different dealer when we really just felt like we were being taken advantage of! In summary, thank you for your cooperation and consideration while we were trying to make such an important decision, and thank you for working to build a relationship of trust with us, and thank you for thanking us for our business! It really was the no-pressure atmosphere you promised.
Brittany and Kyle P. Lafayette, IN
"Congratulations - You've come a long way in a short period of time. I am very proud of you! You and your staff deserve all the praise and success.
I'm very thankful to be working with you. Let me know if I can be of any help.
Bill from the Mitchell Agency
"I saw the article in the paper, Congrats to you and your team. I must admit as happy as I was for you I was not surprised about the award. You and your team are fair, honest and pleasure to deal with. I have seen a ton of your front oval logo plates as well as many rear decals as well. I have always hated those stickers, your is the first I have ever left on my vehicle. I will be back to buy again.
P.S. don’t forget if you ever get a Mini Cooper on your lot call me. The wife wants one.
Thanks, Happy selling.
"I've bought a few cars in my day, but I can't remember it being so easy. Thank you for making the purchase of my 04 Ranger happen! I also can't remember feeling so good about a truck purchase. I always had the feeling that I got put upside down in a vehicle. Truck's running fine and is perfect for my business. Is it okay if I tell everybody?
Once again, Thanks!"
Jim H. Monticello, Indiana
"You've "Got it together!" THANK YOU for all the good you are doing for our Lafayette, IN area and Families!!
Our son-in-law was driving on 350 South a couple of months ago and saw a 2005 Honda Odyssey on your 2306 Veterans Memorial Parkway South, Lafayette, IN lot. (I had just looked at a brand-new Honda Odyssey but didn't like the ~$40,000 on the price tag.)
Bill and I came. We saw. We liked. We bought and oh the pleasure of the entire experience!
Just today there was a man who pulled his vehicle up beside ours in the church parking lot and said, "Nice car!" (He also had a Honda Odyssey - a 2006.) I quickly began sharing the kudos of Auto Express.com: 1) no pressure, 2) knowledgeable and helpful service, 3) each vehicle has a service and accident report, 4) good warranty program, 5) the knowledge (and peace of mind) that before they put their vehicles "on the lot" they have a reputable, local auto service center 'check out the vehicles' and 6) Auto Express.com pays for the vehicles to be 'ready to buy,' and last, but not least, 7) their management and staff are definite "keepers!"
We would HIGHLY recommend Auto Express.com to anyone looking for a dependable, trustworthy, reputable place to look for their next vehicle.
Bill and Nancy V., Lafayette, IN, purchased a 2005 Honda Odyssey. Testimonial. February 6, 2011
"We had a great experience purchasing our first car through Auto Express. It was so nice being able to look at the cars on the lot and not have a salesman breathing down our neck. When we decided to test drive a car it was brought up to the front door. Once we decided on a vehicle we were with the same employee throughout the entire process. Robby Elam was fantastic to work with. We will definitely go to Auto Express the next time we are looking for a new car.
Mike and Brenda F.
"Buying a car in Lafayette from Toledo 200 miles away, didn't seem like such a great idea...no inspection, no tire kicking, no test drive...and who are these people anyway? Typical questions any buyer would ask. But everyone was honest in their descriptions, gave me straightforward answers, had accurate and detailed photos, and cut a great deal. This is a serious and first class auto sales operation concerned with their reputation and level of honesty.
Tom B. Maumee, OH
"We have been waiting for this car for ever! I love your store. We decided to call you Uncle Auto. You're the king! You have the best cars in the WORLD! Thank you, my Mom is so happy!
Isabel, Isaac and Jacob
""Car shopping is a time consuming, stressful and typically adversarial venture for most folks. Our experience at Auto Express was a major relief from the usual, "Let me talk to my manager" routine that we've encountered on most car lots in the past. The atmosphere is relaxed, with no pressure, yet very helpful and patient. I am a very skeptical buyer by nature and found that the cars offered at Auto Express were the best value for my money and the staff is very pleasant to do business with. There is a culture of doing business the "right way" at this dealership and after much thought, research, indecision and several test drives, we found the perfect car for our family. I strongly encourage every car shopper to at least visit this lot and experience the friendly culture that the Auto Express team has created. We are lucky enough to live in the local community, however, it would be worth a long drive to visit this dealership and buy the perfect car if someone is interested in saving a couple thousand dollars. "
""We would like to express our appreciation for the ease of doing business and the upfront prices we encountered while doing business with Nate and Rob at Auto Express. Having previously worked in New Car sales I am very familiar with the car buying process and the haggling that goes along with it. We were pleasantly surprised when I was able to negotiate via email with Auto Express and all but sign the papers before we arrived. My wife and I drove over 3 hours to give our business to Auto Express and would gladly do it again. The atmosphere was more like talking to an old friend rather than a stranger; we even sat around and watched the end of a basketball game. Go Buckeyes!!"
"We would not hesitate to recommend Auto Express to a friend or family member." "
David and Traci Bohn
""Thank you for the great service yesterday [February 15, 2010]. It was well worth the 2 hour drive. Jim has already told 2 people of the great service he received at your place. Hopefully you will get a couple more customers out of it." "
Mr. & Mrs. Perino
""My husband and I were only in the process of thinking about buying a car this year. We had a pretty good idea of what we were looking for, but didn't know if we could swing a car payment at this time. I was checking in the newspaper one day for vehickles, and Auto Express had an add for what we were looking for, and also listed the website address to see further pictures and information.
When I went to the website, I was impressed with how informational it was. Not only did it have all the information about the car, the price was listed (which was under Kelly Blue Book Value), a Car Fax Report was available, a ton of images, a video, and any other information you could possibly want to know about it. And to top that all off, the website was very user friendly. Unlike "other websites" out there, that tell you to please contact the dealer for more information. I feel like I had all my questions answered, and all I had to do was show up there and do some talking.
I went to the dealer without my musband, and asked them if I could test drive the car. I did not get "The Female Treatment" that so many other car dealers seem to dish out. I was very impressed with how they treated me. After I test drove the car, I went home and called my husband who works out of town, and is gone alot, and he told me to go back and put some money down to hold until he could get home. When he got home later that week, we ended up buying the car. We truly feel that we were treated very well, and we not mislead in any way.
We are very pleased with our new car, and feel it will serve us well for many years to come.
Thank you Robbie and Rob, for all of your hard work in making this a reality for us." "
Allen and Sandra LeClaire, Lafayette
""Thank you for the time you put in negotiating with the finance company. Thank you for going the extra mile to make the down payment and the monthly payments lower than what we expected. Our Silver Chrysler 300 drives and looks great. I will definitely spread the word, you guys are were wonderful." "
Tiarra & Mike Battee
""My wife and I recently purchased a 2006 Hyundai Sonata from Auto Express. It was a nice change from most of the dealerships that we have been to. There were no high pressure, pushy sales people. However, the staff was very helpful in finding the right car for us and our needs, in our price range. They showed us many good options and then gave their honest opinions about what was right for us. We will definitely be back for our next car purchase. Thank you to everyone at Auto Express. We love our new car!" "
TJ & Brandy Overman
""We bought a 2003 Hyundai Sonata for our daughter back in July and were very happy with the quality of the car, the polite and honest salespeople, and the price. We had such a pleasant experience that we returned to AutoExpress when our son needed a new vehicle. We were just as happy with the 2002 Dodge Ram pickup that we ended up buying for him as we were with our daughter's car. I really appreciated having the CarFax report readily available. Both vehicles had some minor work that needed to be done, and AutoExpress took care of it at no charge and provided us with a free rental while the work was being done. I would highly recommend buying from AutoExpress and intend to return when it is time for me to purchase my next car." "
Elaine & Peter Kubsch, Rossville, Indiana
""We would like to thank Robby and Nate as well as the entire staff at Auto express for the wonderful service they have provided on our recent purchase of a 2005 Suzuki Verona. The no pressure sales and care they give each customer is outstanding.
After we purchased the car it ran into an issue with the air bag system and the horn when I explained the problem they were just as courteous and helpful as well as apologetic for the problem. Without hesitation they had me bring the car back so they could take care of the problem the only cost to me was a $50 dollar deductible Auto express took care of all parts and labor. They even gave us a loaner car to drive sothat we were not without needed transportation' until the problem was resolved this goes well above and beyond any used car dealer I have ever dealt with ..
Auto Express has high business and ethical standards that are refreshing, unlike some othetbusinesses that are high pressure and only care about the sale and not the customer. In today's economy _customer service and quality are something we are all looking for, So if you want a nice vehicle with a warranty, carfax report, and outstanding personnel service go to Auto Express or look at their website and get detailed information about any car in their inventory or even usetheir locator service in which they will find the car you are looking for. I can honestly say when we are looking for a second or our next car they have earned our repeat business in the future."
Brett and Barbra N. Lafayette
""We would recommend Auto Express to anyone because of their honest and friendly service. We were not promised anything that we did not receive. Nate and Jeremy are very professional and very courteous. If you want a good, honest deal, visit Auto Express. Good luck growing your business. Honesty will keep your customers happy and returning. We had been looking for a vehicle for a while and at Auto Express we did not at any time feel pressured to buy anything. Thank you for everything!" "
Danny and Tracy Vessels, Lafayette, IN 47909 Purchased a 2005 Chrysler 300, testimonial received 3/
""Recently my son Adam and I decided to check around for a newer car for him. While driving past, one caught my eye at Auto Express. It was a sharp looking Eclipse Spyder, just what Adam was looking for. I stopped in, looked it over, and took it for a test drive. I was immediately impressed with how clean the car was. The test drive was very positive so I called Adam to have him come up.
Adam fell in love at first sight. He drove the car and was very excited. Auto Express had obviously taken the time to check this car out. It was solid, no rattles, and in very good condition. Back at the dealership we sat down and discussed terms. It was an honest, straight forward conversation. I did not feel like I was being fooled or taken advantage of. We easily came to terms that I thought were very fare.
Adam loves the car and there have been no surprises. I would and have recommended friends check out Auto Express. It is easy to see that they take the extra time to do a better job."
Mark & Adam Kirby, West Point, Indiana purchased a 2003 Mitsubishi Eclipse Spyder Covertible. Testi
""Thanks so much for helping us get the 2005 Chevrolet Trailblazer! My husband just loves it! Thanks for getting the new floor mats too. We were impressed with having the car history report in the vehicle and the price when we looked at the Trailbazer. Thanks! Rennee Martin""
John M and Rennee M Martin Monticello, IN purchased a 2005 Chevrolet Trailblazer
""I just wanted to emphasize how happy I was doing business with Auto Express. It meant alot to me that you had the interior steam cleaning done for me to get the carpets perfect. I especially like the way you treat women!""
Gregory and Connie Budreau, Lafayette IN 47909, purchased a 2003 GMC Yukon. Testimonial received 5-
""My step daughter and I purchased a 2002 Chevy Impala from you guys in March. Shortly after bringing it home, it had a small problem. You not only lived up to your warranty, but did more than was necessary by paying 100% of the cost to fix it. You also loaned us a car while the Impala was being fixed and went out of your way to make it as easy for us as possible. My step daughter loves the car. My wife and I are very pleased. We also appreciated your no pressure sales approach and the fact you talked my step daughter out of a more expensive car that would not have been as good a deal. Since my wife and I will both need new cars in the future, we will very likely be back. We highly recommend Auto Express to anyone who wants a good car from honest people with a no-pressure sales approach.""
Curt, Angie and Jenny Slyder, Brookston IN, purchased a 2002 Chevy Impala. Testimonial received 5-1
""My husband and I had been searching for a used Honda van for quite some tire. We drove by Auto Express and there was a nice used van on their lot. We drove the van and loved it, it ran well and was clean. We had a trade and Jeremy and Nate gave us a good price for our trade. They worked with us to get everything we wanted without pressuring us. I hope that we can do business with them in the future, and I hope they can grow their business in the Lafayette area! Thank you!
Jessica and Toby Arndt, Lafayette IN, purchased a 2000 Honda Odyssey. Testimonial received 8-09-08 a
""We found a car posted online by Auto Express and came up to Lafayette from the northside of Indy to check it out. They were great about answering our questions over email and by phone. When we arrived the car had been cleaned and was ready for us to test drive. The car was in great condition. We decided to buy it and after an hour and a half we had our car and a great rate on it too! They even put on new wiper blades for us. We were also very glad to have a warranty for the car. We also appreciated the kids area they had, it helped keep our 2 year old busy. Thanks guys!""
Mike and Alison Poorman, Fishers, IN, purchased a 2004 Honda Pilot. Testimonial received 12/22/08 a
"My name is Steve W. and I bought the 2010 Ford Escape XLT, on April 14th 2012. Mike Cochran was very nice and had a very busy day but still was able to help us finance and get us the car that we wanted. I would recomend them to anyone. Everyone was very nice and all the vehicles they have are quality cars. They made us feel at ease to buy a vehicle and did not hassle us to look at another vehicle that we were not interested in. Thank you everyone at Auto Express. "
"I wanted to send a quick note to thank you for making the car buying process so much less intimidating. After visiting nearly every used car lot in the area, I was exhausted from the head games. Your no pressure sales approach was refreshing and inspiring. We were extremely pleased with both the vehicle we bought and the service we received. Thanks again, we will be back! "
"Mike, I just want to say thank you to you, and all the staff at Auto Express for your kindness and professionalism. Making a long distance purchase is very stressful but you made it an absolute joy!! The jeep is exactly as you said it was. I can't tell you how much I appreciate your honesty and for always returning my emails promptly and making this as easy as possible. They said I missed you by about an hr.....wish I had the opportunity to thank you in person!!!! I would definately make future purchases at your facility!! It was well worth the trip and I'd do it again in a heartbeat!!
Once again, Thank You!!
PS...I will be contacting you prob within a month or so to talk about the extended warranty"
"Curt-Thanks for the great car buying experience. It's not very often that you are able to say you had a fast and friendly zero hassle car deal. Everyone at Auto Express should be proud of the service they provide!"
"Nate, Robby...thank you so much for such a pleasant (actually it was fun!) car-buying-experience. I love honest people and being a single female shopping for a car, well, you can get all kinds of aggressive car salesmen that see you as not-so-knowledgable. I really appreciated your treatment of me and I felt that you guys really DO care about how you sell cars. I hope I can send many referrals your way. Thank you for your integrity, your professionalism, your high quality inventory and your awesome pricing!
"We recently purchased a 2011 Mazda 3. We had such a wonderful experience buying a car. We worked with Curt to find the best car for me. We test drove several cars with no pressure at all. The process was very quick and easy. Mike helped with the paperwork. I drove my car off the lot the day after I test drove it. I have had my car a week now and absolutely love it! Thank you all very much!
Brian and Amanda M.
I want to take a moment and congratulate you and your organization. In my 65 plus years I have never had a more enjoyable experience purchasing a car. Your selection was excellent, people superb, and follow up after the sale was pleasant surprise. Having been in sales all my life I readily recognize hot air and someone being pushy. There was none of that at Auto Express. Buying any auto can be distressing for some folks but as I said, I’ve never had a better experience and you have made a return customer…actually I’m looking forward to it!! Thanks Again.
"We worked with Robby a nd Rob on our purchase of a 2010 Dodge Charger on 1/12/13. We absolutely loved the experience! No pressure and lots of kindness made the sale. Very happy with our trade in allowance and willingness to work with us. I will recommend everyone I know to Auto Express.
P.S. I have received many, many compliments on the vehicle we purchased, it is in excellent shape! "
"Just wanted to drop a line to say Thank You for the great experience we had shopping for a car at your facility. Everyone we came in contact with was courteous, and we never felt any pressure from anybody. We walked the lot, and looked at many cars before deciding on a 2011 Ford Taurus SEL. My wife is extremely happy with her new car. Thanks again for everything, we'll be back, and we'll tell anyone who asks where to shop for their next car. "
Jeff and Carol S.